Frequently asked questions

Voxtrics Feedback is a feedback and survey platform. You build surveys in the dashboard, embed them on your website with a few lines of code, and analyze responses in real time.

Open any survey's embed code panel and choose either the npm package (@web-site-utilities/feedback) for React apps, or a plain <script> tag for any other site. Both are generated automatically for each survey.

npm install @web-site-utilities/feedback

import { initiateFeedbackModule } from '@web-site-utilities/feedback';

initiateFeedbackModule({
  formId: 'YOUR_SURVEY_ID',
  container: document.getElementById('feedback-widget'), // <div id="feedback-widget"></div>
});

Inline surveys embedded directly in your page, popup surveys that appear over your content, and on-site surveys tied to specific pages of your product. Each supports multiple field types: ratings, checkboxes, sliders, matrices, free text, and more.

Twenty at the moment: opinion scale (NPS-style), rating (stars or hearts), single and multiple choice, dropdown, slider, short text (with email, phone, number and website variants), long text, Yes/No, date, date range, consent checkbox, matrix, bipolar matrix, rank order, group rank, constant sum, group rating, contact form and signature - plus Message blocks for instructions between questions. Add field in the step editor groups them into Popular, More and Content, with a search box and a live preview of each, and every question can be marked required and translated into each language of your domain. Surveys can also open with a welcome screen (switched on in Settings) and always end with a thank-you screen, both worded in Copy.

Yes. Each survey has its own theme (colors, radii, fonts) configurable from the editor, so it can match your site's branding.

Yes. In the survey's Settings, under Steps & progress, set Steps display to "One field per screen" and visitors get one question per screen with a Next button, plus a progress indicator you can put at the bottom or down the side, shown as numbers or dots. Switching it on merges your steps into one, so Steps simply lists the questions in the order visitors will see them. On-site surveys can also be opened full screen and let visitors switch between light and dark, which is useful for a tablet or kiosk left running in a shop.

Yes — turn on element selection for a survey (in Settings) and visitors can choose to point at one specific part of the page instead of giving general feedback. You'll see that exact element in the response, cropped and fully styled in its own card, alongside the usual full-page snapshot with it highlighted.

Yes — Settings has triggers for showing a survey after a delay, on element click, to a returning visitor or on exit intent, once someone scrolls to the end of the page, to roughly one in every N visitors, or when a specific cookie is present. Turn on more than one and the survey waits until all of them are met.

Yes — Advanced Styles lets you write real CSS for any part of a survey's widget (buttons, fields, the stepper, and more), either survey-wide or for one specific field, with a live preview as you type. It's available on our paid plans — see Pricing for details.

Yes. Our infrastructure is hosted within the EEA, we use TLS encryption and access controls, and we act as your data processor for survey responses under our Data Processing Agreement. See our Privacy Policy and DPA for details.

Yes — alert rules (available on paid plans) notify you by email, Slack, Telegram, or SMS whenever a response matches conditions you define.

Yes. You can invite employees to your company, organize them into teams, and control which domains and surveys each team can access.

Yes. If your company runs an identity provider that speaks OpenID Connect — Okta, Entra ID, Google Workspace and the like — you can connect it and everyone signs in with the account they already have. A company admin sets it up under Profile → Single sign-on: verify the email domain your team uses, connect the provider, and then optionally require it, so a password no longer gets anyone into that company.

You can request deletion of your personal account data any time from your Profile page. We process deletion requests within 30 days, per our Privacy Policy.

Both the dashboard and your surveys can be configured in multiple languages — each domain can define its own set of supported locales for the surveys shown to your visitors.

Yes, if you turn it on. "Language switcher" under Visitor controls in a survey's Settings adds a picker to the survey's header, offering the languages that domain is set up for, shown as language names, short codes or a globe icon. The visitor can switch mid-answer without losing what they've filled in, and the language they actually answered in is saved with their response.

Yes. Start a new survey and open Create with AI in the editor, describe what you want to find out in your own words, and the questions, steps and button text appear in the survey you already have open - written in every language of your domain. It is an ordinary survey from that moment on: edit anything, ask for changes in plain words, and nothing is saved until you press Save. Available on Scale and above; generating and refining spend AI credits, and the panel shows what a press costs before you make it.

Yes. Every translatable field has an AI translate button under it: pick the language to translate from, choose all your other languages or just some, and the translations drop straight into the fields for you to edit. If a language already has text you are asked before anything is overwritten. It is available on Scale, Business and Enterprise, and each language costs one AI credit from your plan's monthly allowance — the panel shows the cost before you press.

We offer a Free plan and paid Growth, Scale, Business, and Enterprise tiers with increasing limits on responses, domains, and team size, plus premium features like custom theming and alert rules. See our pricing section for details.