Comparison
Voxtrics vs Feedbackly: an alternative for website surveys
Feedbackly is a Finnish customer experience platform that collects surveys and NPS on websites, by email and SMS and on its own in-store feedback terminal, and measures customer emotions with its EVI® index. Voxtrics focuses on surveys and feedback on your website: a free plan of up to 300 responses a month, paid plans from €15 a month billed annually (€20 month to month), and from the Scale plan automatic page screenshots and feedback on specific page elements.
Voxtrics vs Feedbackly at a glance
| Feature | Voxtrics | Feedbackly |
|---|---|---|
| What it is | On-site surveys and website feedback: an embeddable widget, link surveys and email surveys. No analytics suite. | Customer experience platform: surveys and NPS, CSAT and CES on websites, by email, SMS and QR code and on its own in-store feedback terminal, with the Emotional Value Index (EVI®), journey analytics and CX training. |
| Free plan | Yes: Yes, free forever: up to 300 responses a month, 1 user and 5 active surveys. New accounts start with a 30-day Business trial, no card needed. | Partly: Not on the pricing page, which lists paid plans only, with a 14-day free trial. Feedbackly's iPad app listing on the App Store, last updated in January 2018, says the app is free up to 50 responses a month. |
| Entry price | Growth: €15 a month billed annually or €20 month to month, 1,500 responses a month and 2 users. | Single: €199 a month billed annually or €249 billed monthly, for 5,000 responses a year and 1 user. The pricing page does not say whether VAT is included. |
| Survey formats | Yes: Inline in the page, a popup behind a button, a popup that opens on its own, a chat in a corner card, a full-page survey at its own link, and an email survey with one question in the email itself (sending from the Growth plan). | Yes: Website widget as a corner window, a popup window or an embedded survey; link and QR code surveys; email and SMS surveys; the Feedbackly Terminal, a feedback device for physical locations. |
| When the survey appears | Yes: In inline, popup and chat surveys: time delay, exit intent (desktop) or returning visitors (one setting, one or the other), scrolled to the end of the page, click on a page element, a cookie, a random share of page loads. When several are on, all must be met. | Yes: Timing, page scroll, exit intent, share of visitors, visitor source and number of pages viewed; advanced targeting by visitor journey, browser, cookies and custom properties; a widget can also be opened from JavaScript. |
| Page rules (show by URL) | No: No page rules: the survey appears on the pages where you add its snippet. | Yes: Yes: pages to show the survey on, or pages to leave out, per widget. |
| Feedback on a specific page element | Yes: From the Scale plan, in inline and popup surveys when element selection is on: the visitor points at an element, and the response comes with a page screenshot where it is highlighted. | Not described: Not described in Feedbackly's documentation. |
| Page screenshot with each response | Yes: From the Scale plan (€37 a month billed annually): each widget response comes with an image of the page, rendered on our server from the page's HTML. | Not described: Not described in Feedbackly's documentation. |
| Languages | Yes: One survey in up to 8 languages. Embedded surveys open in the language set in the embed code (by default, the survey's first language), link surveys follow the browser language, and email surveys go out in the language you pick when sending; an optional switcher lets visitors change it. | Yes: Multilingual surveys in about 100 languages; respondents can switch language in most channels, but the website widget picks the language from the visitor's browser, or your page can set it from JavaScript. |
| AI features | Partly: From the Scale plan (€37 a month billed annually): AI drafts a survey from a description (except email and chat surveys) and translates it, within the plan's AI credits. No AI analysis of responses. | Yes: AI text analytics of open feedback; Feedbackly IQ, an add-on, adds contextual sentiment and category analysis and translation of feedback. AI survey creation is not described. |
| Questions and logic | 20 question types, including NPS, matrix, ranking, constant sum and signature; more than 30 templates. Wording can change with earlier rating or scale answers, but there is no skip or branching logic. | EVI®, satisfaction smileys (for CSAT and CES), NPS, single and multiple select, image select, slider, dropdown, open text and contact form; question logic that skips or redirects to another question; survey templates; custom question types on the Custom plan. |
| Response alerts | Yes: From the Growth plan: Slack, Telegram and email alerts when responses meet a rule you set, such as several low scores within an hour. An alert gives the count, not the answers, and fires at most every 30 minutes. No Microsoft Teams. | Yes: Email notifications from AND/OR rules on all plans; a Microsoft Teams channel can receive them through its email address. Slack is listed among integrations; Telegram is not described. |
| API and webhooks | Partly: REST API from the Scale plan: read responses (with their screenshots), surveys, domains and alerts, manage team members and send email surveys. No outgoing webhooks. | Yes: REST API for responses, surveys and touchpoints, an API for sending email and SMS surveys, and response webhooks. The pricing page lists API integrations on Pro at an additional cost; the API documentation says the REST API comes with the Enterprise plan. |
| Where data is stored | Responses and page screenshots are stored in Finland (EU), on servers Voxtrics runs itself. All traffic to Voxtrics, survey responses included, passes through Cloudflare (USA); emails, email surveys included, go out through Lettermint (Netherlands); AI features send the survey text you write, never responses, to OpenAI Ireland Ltd., which may pass it on to OpenAI companies in the USA. Voxtrics is a Finnish company. | Google Cloud in Hamina, Finland (EU), according to its data processing agreement. Feedbackly is a Finnish company. |
| Surveys inside mobile apps | No: No mobile SDK. Link and email surveys open in mobile browsers. | Partly: In-app surveys by loading the website widget or a survey link in a WebView, with an iOS example; a native SDK is not described. A free iPad app runs the feedback terminal. |
| Integrations | Partly: Few: Slack, Telegram and email alerts from the Growth plan, Excel (XLSX) export, a REST API from the Scale plan, and from the Business plan a Jira Cloud integration that creates an issue from a response. Install with a script, an npm package, a WordPress plugin or guides for Wix, Webflow, Squarespace and Tilda. No CRM integrations or Zapier. | Yes: Names Slack, Microsoft Teams, Salesforce, HubSpot, Pipedrive and Mailchimp; guides for ServiceNow and Intercom; REST and SOAP APIs; custom integrations on the Custom plan. |
“Partly” means the feature is covered only in part; the cell says which. “Not described” means the vendor's public documentation did not describe the feature on October 14, 2026. It does not necessarily mean the feature is missing.
Which one fits you
Voxtrics fits if you
- want more free responses a month for website surveys and a lower entry price
- want a survey to open when a visitor clicks a page element, without writing JavaScript
- want automatic page screenshots and feedback on a specific page element (Scale plan and above)
- want Telegram alerts built in, alongside Slack and email (Growth plan and above)
Feedbackly fits if you
- want to collect feedback in physical locations with a feedback terminal the vendor provides and manages
- need SMS surveys alongside website and email surveys
- want to target website surveys by page, visitor source or number of pages viewed
- want skip logic, response webhooks and CRM integrations such as Salesforce and HubSpot
Questions and answers
Does Feedbackly have website surveys?
Yes. Its website widget shows a survey in a corner window, a popup window or embedded in the page, targeted by page, visitor source, pages viewed, time, scroll, exit intent and cookies. Feedbackly also collects feedback by email, SMS and QR code and on its in-store terminal.
Is there a free plan?
Voxtrics is free forever up to 300 responses a month. Feedbackly's pricing page lists paid plans from €199 a month billed annually and offers a 14-day free trial; its iPad app's listing on the App Store, last updated in January 2018, says the app is free up to 50 responses a month.
Which one fits feedback in physical locations?
Feedbackly, if you want a dedicated device: it offers the Feedbackly Terminal, a feedback device it can lease with remote management, or its free iPad app on your own iPad. Voxtrics is built for websites, but a Voxtrics link survey can also be opened full screen on a tablet you set up yourself, or from a QR code that links to it; after each response it shows a thank-you screen until the link is opened again.
Where is the data stored?
Both store data in Finland (EU). Voxtrics stores responses on servers it runs itself in Finland. Feedbackly's data processing agreement says all Feedbackly data is hosted on Google Cloud in Hamina, Finland.
How we compared
We compared the plans and features published on the vendor's own website, help center and documentation for Feedbackly, checked on October 14, 2026. Prices are list prices as each vendor's pricing page showed them to a visitor in the EU, in the currency shown there and without temporary discounts; whether VAT is included or added depends on the vendor and your country. Plans and prices change, so check the sources below for the current state.
Sources
- feedbackly.com (opens in a new tab)
- feedbackly.com/pricing (opens in a new tab)
- feedbackly.com/all-features (opens in a new tab)
- feedbackly.com/feedbackly-terminal (opens in a new tab)
- feedbackly.com/integrations (opens in a new tab)
- feedbackly.com/about-us (opens in a new tab)
- feedbackly.com/customer-data-protection-agreement (opens in a new tab)
- intercom.help/feedbackly/en/collections/2852716-collect (opens in a new tab)
- intercom.help/feedbackly/en/collections/2236088-what-s-new-in-feedbackly (opens in a new tab)
- intercom.help/feedbackly/en/articles/3653090-setting-up-the-web-widget-triggering-parameters (opens in a new tab)
- intercom.help/feedbackly/en/articles/3653093-triggering-a-widget-programmatically (opens in a new tab)
- intercom.help/feedbackly/en/articles/3652995-question-types-and-common-use-cases-for-each-question-type (opens in a new tab)
- intercom.help/feedbackly/en/articles/3653010-how-to-add-survey-logic-to-your-questions (opens in a new tab)
- intercom.help/feedbackly/en/articles/4217651-using-survey-templates (opens in a new tab)
- intercom.help/feedbackly/en/articles/9973987-feedbackly-iq (opens in a new tab)
- intercom.help/feedbackly/en/articles/3653109-notification-rules (opens in a new tab)
- intercom.help/feedbackly/en/articles/5276260-how-to-receive-feedback-notifications-directly-into-channels-in-ms-teams (opens in a new tab)
- intercom.help/feedbackly/en/articles/3653060-integrating-feedbackly-into-an-existing-ios-app (opens in a new tab)
- intercom.help/feedbackly/en/articles/5158219-how-to-implement-survey-within-your-app (opens in a new tab)
- docs.feedbackly.com (opens in a new tab)
- docs.feedbackly.com/llms.txt (opens in a new tab)
- docs.feedbackly.com/website-widgets/setting-the-language (opens in a new tab)
- docs.feedbackly.com/website-widgets/adding-custom-triggering-properties-to-widget (opens in a new tab)
- docs.feedbackly.com/integrations/response-webhooks (opens in a new tab)
- apps.apple.com/fi/app/feedbackly-customer-survey/id1027819393 (opens in a new tab)
- intercom.help/feedbackly/en/articles/6306430-adding-feedbackly-surveys-into-servicenow (opens in a new tab)
- intercom.help/feedbackly/en/articles/6441027-integrating-a-feedbackly-survey-with-intercom (opens in a new tab)
- intercom.help/feedbackly/en/articles/3652994-how-to-create-a-survey (opens in a new tab)
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