Comparison
Voxtrics vs Taplause: an alternative for feedback on your website
Taplause is a Finnish feedback service for stores, restaurants and other multi-site organisations. Customers give quick feedback by QR code, feedback device or link, and managers follow it by location and topic, alongside NPS, eNPS and staff pulse surveys. Voxtrics is built for surveys inside your website, with a free plan of up to 300 responses a month and paid plans from €15 a month billed annually (€20 month to month).
Voxtrics vs Taplause at a glance
| Feature | Voxtrics | Taplause |
|---|---|---|
| What it is | On-site surveys and website feedback: an embeddable widget, link surveys and email surveys. No analytics suite. | Feedback service for multi-site organisations such as store chains and restaurants: quick customer feedback by QR code, feedback device or link, NPS and eNPS, a staff pulse survey, an idea channel and a whistleblowing channel. |
| Free plan | Yes: Yes, free forever: up to 300 responses a month, 1 user and 5 active surveys. New accounts start with a 30-day Business trial, no card needed. | Partly: The pricing page lists paid packages only and offers a 30-minute remote demo. Taplause's site also embeds a self-service wizard that creates a free quick-feedback dashboard with one feedback point; more feedback points are arranged with Taplause, and no other limits are published. |
| Entry price | Growth: €15 a month billed annually or €20 month to month, 1,500 responses a month and 2 users. | Quick feedback (Pikapalaute) by QR code and link: €29 a month per location, as the pricing page lists it (its products page says per feedback point); with a feedback device, €79 a month per device. Setup from €290. VAT excluded, invoiced every three months, with three months of notice. |
| Survey formats | Yes: Inline in the page, a popup behind a button, a popup that opens on its own, a chat in a corner card, a full-page survey at its own link, and an email survey with one question in the email itself (sending from the Growth plan). | Partly: QR code, feedback device and feedback link; the link can be shared in emails, text messages and on websites, and the QR code on receipts. A survey widget inside web pages is not described. |
| When the survey appears | Yes: In inline, popup and chat surveys: time delay, exit intent (desktop) or returning visitors (one setting, one or the other), scrolled to the end of the page, click on a page element, a cookie, a random share of page loads. When several are on, all must be met. | Not described: Not described: feedback starts when a customer scans a QR code, opens a link or uses a feedback device. |
| Page rules (show by URL) | No: No page rules: the survey appears on the pages where you add its snippet. | Not described: Not described on Taplause's website. |
| Feedback on a specific page element | Yes: From the Scale plan, in inline and popup surveys when element selection is on: the visitor points at an element, and the response comes with a page screenshot where it is highlighted. | Not described: Not described on Taplause's website. |
| Page screenshot with each response | Yes: From the Scale plan (€37 a month billed annually): each widget response comes with an image of the page, rendered on our server from the page's HTML. | Not described: Not described on Taplause's website. |
| Languages | Yes: One survey in up to 8 languages. Embedded surveys open in the language set in the embed code (by default, the survey's first language), link surveys follow the browser language, and email surveys go out in the language you pick when sending; an optional switcher lets visitors change it. | Partly: The feedback form Taplause uses on its own site opens in Finnish, Swedish or English, following the browser language; the languages available to customers are not listed on its website. |
| AI features | Partly: From the Scale plan (€37 a month billed annually): AI drafts a survey from a description (except email and chat surveys) and translates it, within the plan's AI credits. No AI analysis of responses. | Not described: Not described on Taplause's website. |
| Questions and logic | 20 question types, including NPS, matrix, ranking, constant sum and signature; more than 30 templates. Wording can change with earlier rating or scale answers, but there is no skip or branching logic. | Quick feedback: a rating, topic choices and an optional open comment; on the feedback device, smileys, an NPS score or text. NPS and eNPS with an open follow-up question; the staff pulse uses a short scale such as 1–5. Questions and topics are set up with Taplause for each customer. |
| Response alerts | Yes: From the Growth plan: Slack, Telegram and email alerts when responses meet a rule you set, such as several low scores within an hour. An alert gives the count, not the answers, and fires at most every 30 minutes. No Microsoft Teams. | Yes: Email notifications about new feedback and status changes. Slack, Microsoft Teams and Telegram are not described. |
| API and webhooks | Partly: REST API from the Scale plan: read responses (with their screenshots), surveys, domains and alerts, manage team members and send email surveys. No outgoing webhooks. | Not described: Not described. Feedback can be exported as CSV, and a Power BI connection is agreed as part of the package. |
| Where data is stored | Responses and page screenshots are stored in Finland (EU), on servers Voxtrics runs itself. All traffic to Voxtrics, survey responses included, passes through Cloudflare (USA); emails, email surveys included, go out through Lettermint (Netherlands); AI features send the survey text you write, never responses, to OpenAI Ireland Ltd., which may pass it on to OpenAI companies in the USA. Voxtrics is a Finnish company. | Not described on Taplause's website. Taplause is a Finnish company. |
| Surveys inside mobile apps | No: No mobile SDK. Link and email surveys open in mobile browsers. | Not described: Not described. Customers answer on their own phone through a QR code or link, without an app. |
| Integrations | Partly: Few: Slack, Telegram and email alerts from the Growth plan, Excel (XLSX) export, a REST API from the Scale plan, and from the Business plan a Jira Cloud integration that creates an issue from a response. Install with a script, an npm package, a WordPress plugin or guides for Wix, Webflow, Squarespace and Tilda. No CRM integrations or Zapier. | Partly: CSV export, email notifications and Power BI reporting (agreed as part of the package). No other integrations are described. |
“Partly” means the feature is covered only in part; the cell says which. “Not described” means the vendor's public documentation did not describe the feature on October 14, 2026. It does not necessarily mean the feature is missing.
Which one fits you
Voxtrics fits if you
- want a survey inside your website, inline, in a popup or as a chat, with triggers such as exit intent (desktop) and scrolling to the end of the page
- want a free plan for surveys inside your own website, with published limits on responses, users and active surveys
- want to pay month to month
- want Slack and Telegram alerts as well as email (Growth plan and above)
Taplause fits if you
- collect feedback in stores, restaurants or other premises with QR codes and feedback devices
- run a chain of stores or restaurants and want feedback grouped by location and topic
- want the vendor to set up the feedback points, topics, QR codes and user access for you
- also want an idea channel and a whistleblowing channel next to staff pulse surveys and eNPS
Questions and answers
What is Taplause?
A Finnish feedback service for multi-site organisations such as store chains and restaurants. Customers give feedback in a few seconds by QR code, feedback device or link, and the feedback is gathered by location and topic in one dashboard. Taplause also offers NPS, eNPS, a staff pulse survey and an idea channel.
Can Taplause run surveys on my website?
Taplause says its feedback link can be shared on websites as well as in emails and text messages; a survey widget inside web pages is not described. Voxtrics puts the survey into the page itself (inline, in a popup or as a chat), and also offers a full-page survey at its own link.
How is Taplause priced?
Taplause's pricing page lists quick feedback by QR code and link at €29 a month per location (its products page says per feedback point) and with a feedback device at €79 a month per device, plus setup from €290, VAT excluded; NPS and eNPS are priced per feedback point, and the staff pulse and idea channel per employee. Its FAQ says invoicing is every three months. Voxtrics is free up to 300 responses a month, and its paid plans can be paid month to month.
Where is the data stored?
Voxtrics stores data in Finland (EU). Taplause's website does not say where feedback data is stored; Taplause is a Finnish company.
How we compared
We compared the plans and features published on the vendor's own website, help center and documentation for Taplause, checked on October 14, 2026. Prices are list prices as each vendor's pricing page showed them to a visitor in the EU, in the currency shown there and without temporary discounts; whether VAT is included or added depends on the vendor and your country. Plans and prices change, so check the sources below for the current state.
Sources
- taplause.fi (opens in a new tab)
- taplause.fi/hinnoittelu (opens in a new tab)
- taplause.fi/tuotteet (opens in a new tab)
- taplause.fi/pikapalaute (opens in a new tab)
- taplause.fi/miten-palaute-kerataan (opens in a new tab)
- taplause.fi/nps (opens in a new tab)
- taplause.fi/enps (opens in a new tab)
- taplause.fi/fiilispulssi (opens in a new tab)
- taplause.fi/hallintanakyma (opens in a new tab)
- taplause.fi/kayttoonotto (opens in a new tab)
- taplause.fi/ukk (opens in a new tab)
- taplause.fi/meista (opens in a new tab)
- taplause.fi/tietosuoja (opens in a new tab)
- taplause.fi/rekisteri-ja-tietosuojaseloste (opens in a new tab)
- taplause.fi/miksi-verkkosivun-palautelomake-ei-riita-yksin (opens in a new tab)
- taplause.fi/demo (opens in a new tab)
- go.taplause.com/plus/S1EXOY_JL (opens in a new tab)
- get.taplause.com/resources/locale-en.json (opens in a new tab)
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Taplause is a trademark of its owner. Voxtrics is not affiliated with, endorsed by or sponsored by Taplause.
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